The collection of your personal data
To become a member of Porcelaine Carpenet you must register on the site and provide personal data allowing you to identify yourself. Certain personal data may be collected automatically on your computer when you visit the site (for example data relating to your frequentation and your use of the site). We collect the following information: IP address, data relating to your computer, connection data, type and version of your browser, operating system and platform of your computer, address of the previous website you visited, address of the website which you then visit, cookie number.
When you register on the Porcelaine Carpenet site, we collect and record your email address, first name, last name, gender, password and, if applicable, information concerning the person who invited you. When you buy a product on the Porcelaine Carpenet website, you must provide additional information such as the billing and delivery address as well as your payment information. For the duration of your registration on the site, you can voluntarily provide us with additional information allowing us to know you better, to know your preferences concerning Porcelaine Carpenet and allowing us to personalize your experience (for example via the details of your profile).
In addition, we inform you that we may collect additional personal data directly from you or by other means (for example, when you contact our customer service, when you answer a survey or thanks to the comments of our logistics partners). These data are always collected in accordance with the legislation relating to the protection of personal data applicable.
Use of your personal data
We use your personal data, where appropriate in anonymous form or by using pseudonyms, for the following purposes:
- for the processing of your order in order to offer you the services and information requested (for example, our after-sales service), to deliver the products ordered and to process payments.
- to communicate to you information concerning your order or to let you know the news of the Porcelaine Carpenet services (but in the latter case, with your explicit consent). To provide you with targeted marketing information. To inform you of promotional campaigns (but in this case, we will ask for your express consent). To inform you of promotional offers in the event that you subscribed to the newsletter at the time of your registration. This subscription can be canceled at any time.
- in order to improve our site and the services we offer. To enable dispute resolution, to deal with complaints and to correct operational problems
- in order to fight against abuse and in particular fraud. To allow us to analyze the use that is made of the site, the behavior of users and to prepare aggregated reports. User profiles based on pseudonyms can be created for advertising purposes, market research, development of adapted services and content, marketing and advertising of offers.
Aggregated data will not be used to identify you and will not be combined with personal data linked to your pseudonym without your express consent. You have the right to object at any time to the creation of a user profile by sending an email to email@example.com or by following the instructions provided by Porcelaine Carpenet for this purpose.
We transmit your personal data only to service providers who support our commercial activity and to whom we use to execute our contract with you (IT services, logistics partners) or to suppliers who deliver the products ordered directly to you. Our service providers are required to respect the confidentiality of data.
Comments and suggestions
We use the results of surveys in which you have participated in order to develop our services and market research. We share these results with our related companies, consultants, suppliers and service providers.
Third party companies
We may have to disclose your personal data to bodies and authorities legally empowered in the context of an investigation of illegal activities which may engage our responsibility, your responsibility or the responsibility of another member of Porcelaine Carpenet.
We may disclose your name, address, telephone number, email address, fraud complaints, purchase history, or any other relevant data. In the event that you use the computer of an internet café and you do not log out of your account, a third party may access your personal data.
We do not transfer or make available to third parties data relating to you for commercial purposes without your express consent.
Choice and opt-out
Carpenet porcelain fights against spam. However, we cannot always avoid sending spam. Also, if you receive unsolicited emails from us, we invite you to contact firstname.lastname@example.org so that we can examine the question.
Porcelaine Carpenet, members of the Porcelaine Carpenet group as well as other companies in our group providing services to us and external providers may possibly place cookies or web beacons on your computer when you visit the Porcelaine Carpenet site.
Use of Google Analytics advertising modules:
Use of Facebook plugins ("Like" button)
Changing your browser settings to block third-party cookies
Click on the menu button and select "Options".
Select the "Privacy" panel.
Set the "Storage rules" menu to "Use personalized settings for history".
Uncheck the box "Accept cookies".
Any changes you have made will be automatically saved.
- Google Chrome
Select the Chrome menu icon.
At the bottom of the page, select "Show advanced settings".
In the "Confidentiality" section, select "Content settings".
Select "Prohibit all sites from storing data".
- Internet Explorer
Click on the Tools button, then on "Internet Options".
Click on the "Privacy" tab, then under "Settings", move the cursor up to block all cookies or down to allow all cookies, then click OK.
Click on "Settings"> "Safari"> "Block cookies"
Select "Third parties and advertisers"
Links to third party sites
Access, correction and deletion of your personal data
In accordance with the amended "data protection" law of January 6, 1978, you have the right to access and rectify information that concerns you. If you wish to exercise this right and obtain communication of information concerning you, please contact email@example.com. Upon written request, Porcelaine Carpenet may inform you as soon as possible of the data that we have stored about you. You can also, as a member, access, modify and delete your personal data on your account. We are doing our best to modify our databases as soon as possible. However, not all of our databases can be updated immediately so some data may remain unchanged in our archives for a short time. In addition, we may not be able to modify the data already sent to our service providers, suppliers and external services. When you unsubscribe from the Porcelaine Carpenet site or when we block your access to your account, we reserve the right to keep certain data in order to prevent a renewal of the registration. For technical and legal reasons, this information is never completely deleted from our servers as well as from our backup servers. If certain incorrect information remains despite our efforts to regularly update it, we can correct it at your request.
Porcelaine Carpenet has adopted physical, electronic and administrative security measures including the use of extended firewalls and passwords to secure access to data. We limit access to personal data to employees who need to know this information, to operate, develop or improve the services of Porcelaine Carpenet.